The State Bank of Pakistan (SBP) introduced ‘Sunwai,’ a dedicated customer complaint service portal and app. The service aims to streamline the complaints process for banking customers against Banks, Microfinance Banks (MFBs), and Development Financial Institutions (DFIs) operating in Pakistan. ‘Sunwai’ serves as a one-window operation, providing banking customers with a platform to register … Read more
The future of insurance customer engagement is marked by a remarkable shift towards a more customer-centric approach. As technology and personalization take center stage, insurers are redefining their role as trusted partners in their customers’ lives. By doing so, they not only ensure their survival in a dynamic marketplace but also contribute to a … Read more
In today’s competitive insurance industry, providing exceptional insurance customer experience is not just a goal; it’s a necessity for long-term success. The insurance landscape is evolving rapidly, driven by technological advancements, changing demographics, and shifting customer service expectations. Success in the insurance industry is undeniably linked to the quality of the insurance customer experience. … Read more