Delta Air Lines wants to elevate the passenger experience even before the plane leaves the ground.
The airline, which will celebrate its 100th anniversary next year, announced on Tuesday that it has begun redesigning its interiors. The update includes new seat fabrics and materials, mood lighting throughout the plane, and memory foam cushions in some cabins.
The internal facelift comes as a carrier that has been severely damaged before CrowdStrike global service outage In July, it reported a 26% drop in third-quarter profits.
Delta said in its announcement that this update is the result of extensive research into “customers’ changing expectations and lifestyles,” underscoring the company’s dedication to “elevating the travel experience.” with Passenger complaints will rise in 2023even low-cost airlines like Southwest Airlines are looking to provide it to consumers A more unique flying experience.
“As we embark on the next century of aviation, this refreshed cabin interior combines utility and beauty to create an atmosphere that feels fresh, upscale and timeless while reflecting our customers’ evolving tastes and expectations,” said Mauricio Barez, vice president, customer experience design. Delta said in a statement.
Here’s a look at what Delta passengers can expect from the revamp.
More elegant seats
Delta Comfort+ and Main Cabin passengers will enjoy engineered leather seats in updated colors and red stripes. On widebody aircraft, Delta Comfort+ and main cabin seats will have the added luxury of memory foam cushions.
Premium passengers in the Delta One cabin will find seats upholstered in soft, breathable fabrics made from a wool and nylon blend, according to the airline.
Despite differences in furniture and materials between the different seating sections, the redesign aims to give all booths a distinct look and feel, keeping “everything consistent,” according to a promotional video, so that “no matter what, it looks brand new.” “.
Improved lighting
Delta’s new cabin will also feature what the company describes as “enhanced lighting programs” throughout the aircraft. “Every trip is different, so we focused on creating warm, soft and atmospheric lighting options that create an environment for customers to rest, relax, or stay as productive as they desire,” said Parise.
This includes coordinated lighting conditions for different phases of flight. For example, during boarding, “we focused on the ‘slow down moment’ — warm, inviting lighting that makes the cabin feel spacious and open,” says Delta.
At mealtimes: “We line up a line of colors that make you feel like you’re having a candlelit dinner – making meals more natural and inviting.”
Bedtime: “When the lights are dimmed for sleep, we borrow from the sunset and slowly remove the blue light while bringing in warm amber hues reminiscent of the glow of a sunset.”
Wake-up time: “When it’s time to wake up, the cabin slowly illuminates in the morning and daylight.”
Improved bathrooms
As part of the update, the bathrooms will feature bright walls and calm blue cabinets. New smooth flooring with splashes of color will ensure “improved hygiene and safe traction,” according to Delta.
The new cabin design will debut later this fall on Boeing 757 narrowbody aircraft flying on short-haul domestic and international routes, according to Delta. The revamped cabins will appear on Airbus A35 widebody aircraft in 2025, with the rest of the airline’s fleet to follow over the “next few years”.