A New York woman has a beef with the Subway restaurant chain.
When Anna Tolleson ordered a $6.99 steak and cheese sandwich this summer, she based her selection on photos of the product on the restaurant chain’s app, according to a complaint filed Monday in the U.S. District Court for the Eastern District of New York. She claimed that what she got at the Queens Subway store was a far cry from the generous helpings of thinly sliced meat and cheese on hero bread seen in the company’s ads.
“There was no steak in the sandwich,” said the lawsuit, which accuses Subway of “grossly misleading” advertising.
Tolleson v. Subway Restaurants, Inc. et al., U.S. District Court, Eastern District of New York
The civil lawsuit also cites complaints from other Subway customers on social media who posted photos of what appeared to be their sandwich orders next to the company’s ads.
“Subway’s advertising for the product is unfair and financially harmful to consumers because they receive a product that is materially less valuable than what is represented,” Tolleson’s lawsuit states. “Metro’s actions are particularly concerning now that inflation and food and meat prices are so high and many consumers, especially low-income consumers, are struggling financially.”
The lawsuit seeks unspecified damages for consumers who purchased Subway Steak & Cheese sandwiches in New York State within the past three years.
The Metro did not respond to a request for comment.
This isn’t the first time Subway has been accused of false advertising. In 2021, The company was sued By a California resident who claimed that the tuna fish found at Subway did not contain any real tuna. The case was eventually dismissed.